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Tag: Contact Center

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I think episode we talked with Marcus Schmidt Principal Program Manager for Dynamics 365 Contact Center. https://www.microsoft.com/en-us/dynamics-365/products/contact-center?msockid=17b464808d0d643722e877428cdb6515

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In this episode, the team talks with Chris Bardon - Chief Software Architect at Computer Talk makers of Ice Contact Center for Microsoft Teams. What's new with Ice Contact Center, how they integrate with Azure Communications Service (ACS) , Copilot , AI and Large Language models.

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In this episode, the team talks with Chris Bardon - Chief Software Architect at Computer Talk makers of Ice Contact Center for Microsoft Teams.

In continuation of our previous discussion Episode #67, we discuss,

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In this episode, the team talks with Chris Bardon - Chief Software Architect at Computer Talk makers of Ice Contact Center for Microsoft Teams.

We discuss:

  • Business Focus
  • Product differentiator
  • Product Architecture
  • Advanced and challenging scenarios
  • Microsoft Certification & validation process of their product.

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