In this episode, the team talks with Chris Bardon - Chief Software Architect at Computer Talk makers of Ice Contact Center for Microsoft Teams.
In continuation of our previous discussion Episode #67, we discuss,
- evolution of their platform
- the different contact center models https://docs.microsoft.com/en-us/microsoftteams/teams-contact-center
- Connect
- Connect and Extend
- Extend and Power
- Migration scenarios and challenges they've solved in the new platform.
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